Policies & Legal

Controller: Even Us Ltd (" we"," us"," our"), a UK-based life coaching and holistic wellness company. Contact: evenusltd@gmail.com.

1) Scope

This policy explains how we collect, use, disclose, and protect your personal data when you: visit our website, contact us, purchase products from our online shop (including Circle of Life: Written in the Stars), pre-order items, or become a member and use our services. It applies to visitors and clients in the UK/EEA. We follow UK GDPR, the Data Protection Act 2018, and applicable ePrivacy rules.

2) What We Collect

• Identity & Contact: name, email address, telephone, postal/shipping address.
• Account & Profile: username, password, preferences, community profile details (if available).
• Service Data: information you share in coaching or group sessions; any recording happens only with your explicit consent.
• Orders & Fulfilment: products you buy from our shop (including pre-orders), order history, delivery address, delivery contact details, and any optional notes or personalised messages you choose to provide (for example, gift messages to be included with your order).
• Payment & Transaction: amount, currency, timestamp, partial card details or payment token provided by our payment processor (currently Stripe). We do not see or store your full card number or CVV.
• Communications: emails, messages, survey responses, testimonials (with your permission).
• Technical & Usage: IP address, device/browser type, pages viewed, interactions; cookies and similar technologies (see Cookie Policy).
• Special Category (optional): wellbeing context you choose to share. We process this only with your explicit consent and for agreed purposes.

3) Why We Use Your Data (Purposes & Legal Bases)

• Provide services & membership (coaching, community, resources) - Contract.
• Process shop orders & deliver products (including handling payments, shipping, order updates, refunds, and aftercare) - Contract and Legal obligation (for example, accounting and consumer law).
• Customer support & communications - Legitimate interests (to run our business and assist you) or Contract.
• Newsletters & updates - Consent (you can withdraw anytime).
• Analytics & improvement - Consent (non-essential cookies only after opt-in).
• Security & fraud prevention - Legitimate interests and Legal obligation.
• Processing special category data you provide - Explicit consent.

4) Sharing

We share data with trusted processors that help us operate (hosting, email, payment processing, scheduling, analytics if enabled). This may include:

• Payment providers (e.g., Stripe) to securely process card payments and prevent fraud;
• Shipping and delivery partners (e.g., postal or courier services) to deliver physical products you order;
• Email and communication tools to send confirmations, updates, and support replies;
• IT, security, and analytics services that support the stability and improvement of our site.

These parties process data only per our instructions and under contracts that include confidentiality and security commitments, or, in the case of independent controllers such as Stripe, under their own privacy notices. We may also share data when required by law, to protect rights/safety, or during reorganisation/merger (with notice where appropriate). We never sell or rent personal data.

5) International Transfers

When we transfer personal data outside the UK/EEA, we rely on adequacy regulations or Standard Contractual Clauses and supplementary measures as needed to protect your information.

6) Retention

We keep data only as long as needed for the purposes above. Typical periods include: account data for the life of your account; support records up to 24 months; invoices and order records for up to 6 years (tax and accounting). We delete or anonymize data when no longer required, unless law requires longer retention.

7) Your Rights

Subject to conditions and exemptions, you may have the right to access, rectify, erase, restrict or object to processing, and portability. You can withdraw consent at any time (for emails or non-essential cookies) without affecting prior processing. To exercise your rights, contact evenusltd@gmail.com.

8) Children's Data

Our site and services are intended for 16+. The Circle of Life: Written in the Stars product and other shop purchases are intended for 18+ only. We do not knowingly collect data from younger users.

9) Security

We use appropriate technical and organisational measures, including access controls, encryption in transit, hardened hosting, and staff awareness. No system is perfectly secure; we continuously review and improve our safeguards.

10) Complaints

If you're unhappy with how we handle your data, please email us first so we can help. You can also complain to the UK ICO at ico.org.uk/make-a-complaint.

11) Updates

We may update this policy from time to time. We'll change the "Last Updated" date and, where appropriate, notify you through the site or by email.

This Privacy Policy is provided for transparency and general information and is not a substitute for tailored legal advice.

1) Overview

These Terms govern your use of our website, shop, and services. By accessing the site or purchasing services or products, you agree to them. If you do not agree, please do not use the site.

2) Eligibility

You must be 16+ to use our site and services, and 18+ to purchase Circle of Life: Written in the Stars or other products from our shop.

3) Accounts

You're responsible for your account credentials and activity. Notify us promptly of any unauthorised use.

4) Acceptable Use

• No unlawful, harmful, or abusive activity; no harassment or hate speech.
• No attempts to disrupt or circumvent security or access non-public areas.
• No infringement of intellectual property or privacy rights.

5) Services

We provide life coaching, group sessions, workshops, written materials, and related wellness content. Our services are not a substitute for medical care or licensed therapy. We may update, suspend, or discontinue features with reasonable notice where feasible.

6) Bookings, Memberships, Shop Orders & Pricing

• Fees are displayed at checkout; taxes and delivery charges (where applicable) are shown before you confirm your order.
• Memberships renew automatically unless cancelled prior to renewal; see Refunds & Cancellations.
• We reserve the right to change prices, promotions, and availability.
• Shop orders: When you place an order through our shop, you are offering to buy products from us. A contract is formed when we send you an order confirmation email. All orders are subject to availability and our acceptance. We may cancel or refuse an order (for example, where a product is mispriced, out of stock, or we suspect fraud).
• Payment: Payments are processed securely by third-party providers (such as Stripe). You must only use a payment method you are authorised to use. We do not store your full card details.
• Delivery: We ship to the locations offered at checkout. Any delivery timeframes are estimates and not guarantees; delays may occur due to factors outside our reasonable control. Risk in the goods passes to you when they are delivered to the address you provide.
• Promotions, discounts & gift cards: From time to time we may offer promotional codes, gift cards, or similar benefits. These may be subject to additional terms, are non-transferable, and cannot be exchanged for cash. Where an order placed with a promotion or gift card is refunded, the refund will usually be limited to the amount actually paid by you.

7) Cancellations & Rescheduling

See the Refunds & Cancellations section for details. We may cancel or reschedule in rare cases (e.g., illness); you'll be offered a new slot or a refund/credit.

8) Intellectual Property

The site and content (including texts, graphics, logos, and materials) are owned by Even Us Ltd or our licensors. You may not reproduce or exploit content without prior written permission. You retain rights to content you submit but grant us a limited licence to use it for operating the service.

9) Disclaimers

Our services are provided" as is" for personal development and wellbeing. We do not guarantee outcomes, and results vary by individual. Information and products from our shop are for general wellbeing and self-care purposes only and are not a substitute for professional medical or mental health advice.

10) Limitation of Liability

To the fullest extent permitted by law, we exclude liability for indirect or consequential losses. Our aggregate liability for paid services or shop purchases is limited to the amount you paid in the 12 months preceding the claim. We do not exclude liability where unlawful (e.g., for death or personal injury caused by negligence).

11) Indemnity

You agree to indemnify us against claims arising from your misuse of the site, shop, or breach of these Terms.

12) Governing Law

England and Wales law applies; the courts of England and Wales have exclusive jurisdiction.

13) Changes

We may update these Terms; continued use after notice means you accept the changes.

14) Contact

evenusltd@gmail.com

These Terms are intended as a clear, plain-language summary. They do not replace bespoke legal advice.

1) What Are Cookies & Similar Technologies?

Cookies are small text files placed on your device by a website. Similar technologies include localStorage, sessionStorage, and pixels. We use these to operate the site securely, remember choices, and, if you consent, measure and improve performance, and (if applicable in future) tailor marketing.

2) Your Choices

• On first visit, a banner lets you accept all or manage preferences.
• You can change your choices any time via the "Cookie preferences" link in the footer.
• You can block or delete cookies in your browser; essential features may not work as intended.

3) Categories We Use

• Essential (always on): required for core functions like navigation, security, load balancing, consent storage, and secure checkout in our shop. No consent required.
• Analytics (opt-in): help us understand how the site is used so we can improve content and performance.
• Functionality (opt-in): remember your settings (e.g., language, display preferences) to enhance your experience.
• Marketing (opt-in): deliver/measure personalised content or communications (used only if we introduce these features in future).

4) Detailed List (illustrative)

We strive to be transparent. Some preferences may be stored in localStorage rather than cookies; retention is shown where applicable. The exact set may change as we improve our site and shop.

Note: Marketing cookies are not currently used. If we add them, we will show them here and require prior consent.

5) Legal Basis

We rely on consent for analytics, functionality, and marketing cookies. We use essential cookies because they are necessary to provide the service you request (including secure checkout) and to maintain security.

6) Managing Cookies

• Use the "Cookie preferences" link in our footer to change your settings at any time.
• Browser controls let you delete or block cookies; see your browser's help pages.
• Some third-party providers offer their own opt-outs (e.g., Google's tools).

7) Updates

We update this page when our use of cookies changes. Check back for the latest information.

1) 1:1 Coaching & Group Sessions

• Rescheduling: You may reschedule once per booking free of charge if requested = 72 hours before the session.
• Cancellation: Cancel = 72 hours before the session for a full refund or credit. Cancellations < 72 hours or no-shows are non-refundable.
• Provider cancellations: If we must cancel, you can choose a new date or receive a refund/credit.

2) Memberships

• Renewal: Monthly auto-renew unless cancelled before the renewal date in your account or by contacting us.
• Cancellation: You can cancel any time; you'll retain access until the end of the current billing period.
• Cooling-off: UK consumers may have a 14-day cooling-off period under consumer law if no services have been accessed. If you access member content or services during this period, you may lose the right to cancel for a full refund.

3) Shop - Non-Personalised Physical Products

For non-personalised physical products purchased through our shop (for example, standard items that are not made-to-order), we want you to be happy with your purchase.

• Change of mind: If you change your mind, you can usually cancel and return unused, unopened items in their original condition and packaging within 14 days of delivery. Please contact us first before sending anything back.
• Returns process: Unless the item is faulty or not as described, you are responsible for the cost and safe return of the goods. We recommend using a tracked service and keeping proof of postage.
• Refunds: Once we receive and inspect the returned items, we will process any eligible refund to your original payment method within a reasonable timeframe. Shipping charges may not be refundable except where required by law.

Your statutory rights as a consumer are not affected.

4) Personalised & Made-to-Order Items

Circle of Life: Written in the Stars and any similar personalised or bespoke works are made-to-order based on information you provide (for example, date/time of birth and optional personalised messages). For change-of-mind returns, UK regulations typically exempt personalised goods once production has begun.

• You may cancel within 48 hours of ordering or before work starts (whichever is sooner).
• After work has begun (for example, once the chart or written content is in progress), you may no longer be entitled to a change-of-mind refund.

This does not affect your rights if the item is faulty or not as described.

5) Packaging Damage

We take care to package your order securely. Sometimes postal or courier handling can cause minor damage to the outer packaging while the product itself remains in perfect condition.

• Outer postal packaging: Minor dents, scuffs, or tears to the shipping box or envelope alone do not usually make the product" faulty" and will not normally entitle you to a replacement or refund.
• Retail/branded packaging: For non-personalised products returned during the cooling-off period, we ask that you take reasonable care of the items and any branded/retail packaging. If an item or its retail packaging has been handled more than necessary and this reduces resale value, we may make a reasonable deduction from your refund, as permitted by law.
• Personalised items: For personalised or made-to-order items (including Circle of Life), packaging damage alone will not normally justify a refund where the product is in good condition, unless required by consumer law.

6) Faulty or Damaged Items (Shop & Personalised)

If a product itself arrives damaged or faulty, contact us within 14 days with photos and your order number. We'll arrange a replacement or refund according to your statutory rights.

7) How to Request

Email evenusltd@gmail.com with your order details, the email address used at checkout, and a brief description of the issue. We'll respond with next steps. Refunds are issued to the original payment method where possible.

This policy is intended to support your consumer rights, not restrict them. If you are unsure how these rules apply in your situation, please contact us so we can help.

• Respect & Safety: No harassment, hate, or discrimination. Listen with care; speak with kindness.
• Confidentiality: Do not share others' stories or identifying details outside the group.
• Constructive sharing: Offer support, not diagnosis. Avoid prescribing or medical claims.
• No spam or solicitation: Promotional posts require prior permission.
• Boundaries: Honour personal limits. If a topic is triggering, step back and seek support.

We may issue warnings, limit access, or remove accounts to protect the community. To report concerns, email evenusltd@gmail.com.

We aim to meet or exceed WCAG 2.1 AA across our site and content, including shop pages and checkout flows. Our ongoing work includes keyboard navigation, screen-reader labelling, colour contrast, and respecting reduced-motion preferences. If you encounter a barrier, email evenusltd@gmail.com and we'll do our best to help.

Compatibility: Our site is designed for modern browsers on current versions of iOS/Android, macOS, and Windows. Some older browsers may not be fully supported.

Feedback & Formal Requests: Contact us for alternative formats or reasonable adjustments; we'll respond promptly.